These terms and conditions apply to purchases made on this web site from www.alwaysgreen.com.au, by Always Green Plants.

All orders placed through this web site are subject to confirmation and acceptance by Always Green Plants.

Always Green Plants may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Always Green Plants requests payment for increased prices, you may cancel the order by giving notice to Always Green Plants, which must be received within seven days of the announcement of the increase.

Always Green Plants or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Always Green Plants as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Always Green Plants to be authorised to receive the goods. If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Always Green Plants may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Always Green Plants may charge you additional delivery fees. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. Always Green Plants reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

Always Green Plants has its own Returns Policy. Please refer to this returns policy if you need to contact us about a return or a refund.

For each online order, you must pay:
the applicable price for the relevant goods confirmed by Always Green Plants; and
the delivery and handling fee specified on the web site at that time.
Your order and credit card details are safe and secure. All personal and credit card information provided to Always Green Plants is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched. Prices and range on this web site may vary from Always Green Plants commercial sales pricing.
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Always Green Plants in connection with any use (whether authorised or unauthorised) of your user name or password. Always Green Plants may suspend or cancel your account at any time without prior notice.

Always Green Plants aims to include up-to-date pictures of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

Always Green Plants will comply with Always Green Plants’s Privacy Statement. Always Green Plants will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

Any liability of Always Green Plants in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Always Green Plants be limited to:

  • in relation to goods, the replacement of the goods or the supply of equivalent goods; and
  • in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Each order is governed by the terms and conditions current when the order is placed. Always Green Plants may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.

At present we are not able to accept web payments made with a non Australian credit card, given the limitations that we face in establishing that the user of the card is legitimate. Payments from overseas customers are accepted via Electronic Funds Transfer.

When placing an order with us, where we are to deliver goods to you, we require a physical street address. To assist us in processing your order, please provide your land-line phone number. Delivery is via courier and cannot be to a Post Office Box. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.